|
|
|
I am aware that by January 1, 2006, non-exempt broadcasters
mu/st provide 20 hours of captioned programming per day. How can I complain
if I think a broadcaster is not meeting its captioning obligations?
The Federal Communications Commission (FCC)
has issued rules about closed captioning, and they have established a
complaint process. Before you proceed, be sure your own equipment is in
good working order.
You must first contact the broadcaster
and try to resolve the problem. For instance, check with your local station
(use their call letters to look them up in the phone book) to be sure
they are broadcasting captions and to see if there are any technical problems,
and also contact your cable company or satellite company (check your bill
for the address and phone number). You can also contact the broadcast
industry to complain about uncaptioned programming or to let them know
if captions are not being shown on their local stations. Your complaint
should be polite and specific.
Keep a record of these complaints. If you
can show that they were not addressed by the broadcaster or distributor,
then you can file a complaint with the FCC. There are a number of rules
for filing complaints, so you should read and follow them to be sure your
complaint will be considered. Your complaint has to be very specific (date,
time, stations affected, etc.). Go to the FCC's consumer information web
site that outlines the
complaint process. .
|
|
